Privacy Policy

Information we collect

• Contact details you give us, such as your name, email address, phone number, company, and service address.
• Information our business customers store in our software, such as their own customers' names, addresses, phone numbers, appointment details, and invoices.
• Text message records, such as the mobile number a message was sent to, when it was sent, whether it was delivered, and any reply (for example STOP or HELP).
• Basic website usage data, such as pages visited, browser type, and approximate location, collected through cookies and Google Analytics.

How we use information

• To provide, run, and support our software and services.
• To send the appointment and service messages described below.
• To respond to questions and support requests.
• To keep our services secure and to meet legal requirements.
• To understand how our website is used so we can improve it.

We do not sell personal information.

Text messages (SMS)

SpecTech's field-service CRM sends text messages on behalf of the service businesses that use it, such as pest control companies, to those businesses' customers. These messages are appointment reminders, booking confirmations, and "on the way" messages with a link to track the technician's arrival. Customers agree to receive these messages when they give their mobile number to the business and ask to be contacted by text.

Mobile numbers and text message opt-in information are never shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. We share this information only with the phone carriers and messaging providers needed to deliver the messages.

Message frequency varies with your appointments. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or reply HELP for help. You can also contact us at aaron@spec-technology.com.

How we share information

We share information only with service providers that help us run our services (such as cloud hosting, email delivery, text message delivery, and payment processing), when our business customers direct us to, or when required by law. These providers may use the information only to provide services to us.

Security and how long we keep information

We use reasonable technical and organizational safeguards to protect information, and each business customer's data is kept separate from other customers' data. We keep information for as long as needed to provide our services and meet legal obligations, and then delete it.

Your choices

You can ask us to access, correct, or delete your personal information by emailing aaron@spec-technology.com. If your information was provided to us by one of our business customers, we may refer your request to that business. You can turn off cookies in your browser settings.

Children

Our services are meant for businesses and are not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.